FAQ
1. What makes your products considered "luxury"?
Our products are classified as luxury due to their association with prestigious, high-end brands renowned for exceptional craftsmanship, premium materials, and exclusive designs. Each item in our collection is meticulously curated to meet the highest standards of quality and sophistication, providing you with not just a product, but a statement of elegance.
2. How do I determine my sneaker size when shopping online?
To find your perfect sneaker size, please refer to the original manufacturer's size guide available on our website. This guide provides detailed measurements to help you select the most accurate fit.
3. Are the luxury goods and sneakers on your website authentic?
Authenticity is our top priority. All items on our website are 100% guaranteed authentic. Each product undergoes rigorous inspection and authentication by our team of experts before being listed. We source our items exclusively from premium boutiques, authorized retailers, and our trusted network of sellers. Verification includes both digital authentication and thorough in-hand checks to ensure every product is genuine and as described.
4. How often do you restock popular styles?
Due to the exclusive nature of our inventory, we do not have a fixed restocking schedule. However, new items are regularly added to our website. If you’re interested in a sold-out or unavailable product, you can submit a Sourcing Request, and our team will assist you in finding it.
5. Can I cancel or modify my order after it has been placed?
Once an order is placed, the fulfillment process begins immediately, and cancellations or modifications are not possible. However, if you need to consolidate multiple items into one order, please contact us promptly. We aim to process and ship orders quickly, which may limit the ability to make changes.
6. Do you offer free shipping for sneakers and apparel?
Yes, we offer free shipping on orders over R5000. Please check your cart before checkout to see if your order qualifies for free shipping.
7. Do you ship internationally?
Yes, we ship worldwide. International shipping costs will be calculated and added at checkout.
8. What payment methods do you accept?
We accept the following payment methods:
- Paystack
- EFT (Electronic Funds Transfer)
- Cash
9. What determines the price of the items?
Prices are set based on several factors, including the condition of the item, its rarity, and size availability. We work closely with sellers to determine fair and competitive pricing for each product.
10. Why are certain sizes more expensive than others?
Prices for certain sizes may be higher due to increased demand and sourcing costs. Popular sizes often command higher prices because they are more difficult to source and have greater demand.
11. Are your products brand new?
All items available on our website are brand new unless explicitly stated otherwise.